RHealth has recorded various instructional videos to help users of the refeRHEALTH E-Referral tool navigate and use the system. To make things easier the instructional videos have been broken into sections, and will include a summary section. To access the videos click the tabs to the right, this will take you to the instructional video. Once done with each video you can click ‘Next topic’ which will take you to the next video. If you’d like to go back, you can also click ‘Previous topic’. Additionally we have also provided a copy of the training manual, which can be downloaded and printed out.
If after viewing the training videos you are ready to receive your login details for the system (if you are a new user), click the ‘Register for a login’, and fill out the form in the link. RHealth will be in contact with your login details to get you started on refeRHEALTH.
If you have any other questions or concerns, or if you would like to request a training session, please click the ‘Contact us’ button and complete the form with your inquiry and we will be in contact with you as soon as possible. You can also view the FAQ section, which may answer the questions you have.
Call RHealth on 07 4638 1377 or submit a message on the ‘Contact us’ page here.
RHealth has recorded various instructional videos to help users of the refeRHEALTH E-Referral tool navigate and use the system. To make things easier the instructional videos have been broken into sections, and will include a summary section. To access the videos click the tabs to the right, this will take you to the instructional video. Once done with each video you can click ‘Next topic’ which will take you to the next video. If you’d like to go back, you can also click ‘Previous topic’. Additionally we have also provided a copy of the training manual, which can be downloaded and printed out.
If after viewing the training videos you are ready to receive your login details for the system (if you are a new user), click the ‘Register for a login’, and fill out the form in the link. RHealth will be in contact with your login details to get you started on refeRHEALTH.
If you have any other questions or concerns, or if you would like to request a training session, please click the ‘Contact us’ button and complete the form with your inquiry and we will be in contact with you as soon as possible. You can also view the FAQ section, which may answer the questions you have.
Call RHealth on 07 4638 1377 or submit a message on the ‘Contact us’ page here.
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This video is an introduction to refeRHEALTH and the various uses behind it. It will also cover how to use the training videos and self-registration for refeRHEALTH.
The main points covered in this video are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This video covers logging into refeRHEALTH for the first time.
The main points covered in this video are:
Please note: You will only get three attempts to login if your password is incorrect, after which your account will be locked. If this happens contact [email protected].
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers changing your password in refeRHEALTH.
The main points covered in this are:
Update 02/08: You can now also select the method that you receive two-factor authentication with under the ‘My Details’ tab.
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers your password in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers updating your organisation settings in refeRHEALTH via the provider directory.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers viewing the provider directory in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers creating and viewing referrals and patients in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers uploading files to a referral in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers changing adding a note to a referral in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers notifications in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers recording a session or non-attendances in refeRHEALTH.
The main points covered in this are:
Group Sessions note: If you are recording a group session you will need to record a session for each attendee on their referral.
Please note: Depending on the program their may be more that you need to record when adding a session or non-attendance.
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers recording contacts in refeRHEALTH.
The main points covered in this video are:
Please note: Depending on the program their may be more that you need to record when adding a contact.
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers requesting more sessions for a referral in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers requesting changes to a referral or patient in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers closing a referral in refeRHEALTH.
The main points covered in this are:
Please Note: Most referrals cannot be re-opened if they have been closed for more than 30 days.
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers creating and viewing an invoice in refeRHEALTH.
The main points covered in this are:
Note: If you’re having trouble seeing the content of the video, try viewing it in full screen mode.
This instructional video covers self-service reports in refeRHEALTH.
The main points covered in this are:
First Session (Pre treatment outcome measures) – Amending existing first session outcome measures (No audio)
You are able to amend previously recorded first session outcome measures where you may have selected ‘No’ when asked if they have been completed. If you receive the first session (pre-treatment) outcome measure at a later date, follow the video instructions to edit the already recorded form on session 1.
Additional outcome measures (No audio)
This is optional; you can add an additional outcome measure (one that is not the pre-outcome or post outcome measure) by following the method in the video.
Post treatment outcome measures (Final session)
Users have 3 opportunities to record a final outcome measure, please see the below videos for instructions on how to do so (note that you are only required to record the post outcome measure once, you do not have to use all 3 methods on one referral). If a measure has previously been added, at closure select ‘Already supplied or completed’.
Method 1 – In session
This is the ideal method to be used where possible.
Method 2 – Attaching the measure to an existing session
Users can attach a post treatment outcome measure to any session (with the exception of session 1) – this method is ideal for when the final session has been entered but ‘No further services’ was not selected (e.g., where a client declines further services, but an outcome measure done). Following the method in the video you can attach it to the last session.
Method 3 – Completing the post treatment outcome measure at closure
This method can be used when an outcome measure has not been supplied at the last session or attached previously. If you have already supplied an outcome measure, select the option for ‘Already supplied’.
Any service provider contracted by the DDWMPHN or WQPHN for mental health services is required to use refeRHEALTH. This has been included in your contract as the means of collecting the Primary Mental Health Minimum Data Set. All PHN funded services for mental health are required to report on the MDS, a requirement set down from the Department of Health. refeRHEALTH has been designed to make this as easy as possible for service providers, as well as provide referrers with a convenient tool to track the progress of their referrals.
No, this is dependent on your agreement with the relevant PHN. For users in the DDWM Region, the PHN has decided to not use the invoicing system in refeRHEALTH.
RHealth is always looking to improve refeRHEALTH. If you have a suggestion for refeRHEALTH, or a potential change that you could see is beneficial to the system, please email [email protected]. Many of the changes to the system that have taken place have been based on user feedback.
Please note: While RHealth will endeavor to take all feedback on board, not all suggested changes can be implemented due to funding and technological limitations.
If you have any issues logging in or using the system please contact RHealth at [email protected] or on 07 4638 1377.
Yes, the notes you send to referrers are secure and only seen by the referrer and yourself.
See Certifications & Registrations under the Our Policies section on the Who we are page, for details on the scope of our ISO certifications.
RHealth would like to pay our respect and acknowledge the Traditional Custodians of the lands on which we work and live, and pay our respect to Elders past, present and emerging.
