About us

Welcome from the President

RHealth as an organisation has grown and diversified significantly since establishment as a Division of General Practice in 1994. Through continuing to work with regional, rural and remote communities over time, RHealth has positioned itself as a provider of choice recognised for a focus on quality service delivery and sustainable outcomes.

RHealth places high value on partnership for the successful delivery of services across a vast geographic area. We are committed to the maintenance and expansion of partnerships at all levels as a critical factor for the delivery of services that are highly relevant to each community.

The goal for RHealth will always be to support the health and wellbeing of communities, with a strong emphasis on support for the Primary Health Care workforce serving regional, rural and remote areas.

This is what ‘Your Health, Our Health’ means to us, and we invite you to be involved on the journey.

Dr Ross Hetherington

Our vision, Mission and Values

Vision

Influence through Excellence

Purpose

We support the Health and Wellbeing of Communities

Mission

RHealth provides a range of services in fulfilment of its purpose to support the health and wellbeing of communities in regional, rural and remote areas, and to support Primary Health Care in those areas in the delivery of Better Outcomes through General Practice.

Why RHealth

RHealth is owned and supported by General Practitioners from across Southern Queensland.

RHealth is a Company Limited by Guarantee with deductible gift recipient status, and is governed by a Board of four Elected Directors and two appointed Directors. We currently employ 29 staff across six locations.

RHealth’s Vision is Influence through Excellence. Our Vision attainment requires positively influencing communities, partners, general practice, staff, and other stakeholders.

We Support the Health and Wellbeing of Communities. This is our Purpose statement, and we take every opportunity that is presented to us through working towards value for money in health service provision, sustained focus on rural health, workforce sustainability and growth and influencing policy makers.

The RHealth Your Health Our Health culture is based on the concept that meaningful and sustainable outcomes to improve the health and wellbeing of all Australian people can be achieved through improving the capacity and capability of organisations, communities and individuals to make a difference. Our formula for success is partnerships across the health sector with strong focus on general practice and primary health care with the patient at the centre.

The ability to assess and respond to need effectively at the local level is about having good engagement and knowledge, and being able to make better use of existing workforce and technology; (i.e. leverage solutions that are likely to have a high acceptance rate in the community). Having delivered programs and services since 1994 as a Primary Health Care organisation, we have a good understanding of how to engage in the local needs and operating context of the communities we have worked with, which are specifically regional, rural and remote communities.

RHealth experience

RHealth has a wealth of experience and capabilities in program/project management, contractual compliance, quality assurance and financial management. Through continuing to work with regional, rural and remote communities over time, RHealth has developed a reputation as a provider of choice recognised for a focus on quality service delivery and sustainable outcomes.

Successful programs delivered by RHealth:

  • headspace Warwick
  • headspace Roma
  • refeRHEALTH e-referral tool
  • Stepped Care Primary Mental Health Services
  • Mental Health Nurse Incentive
  • ATAPS+1 and Low Intensity Mental Health Services in the Wide Bay
  • Rural Primary Health Services Wide Bay and North Burnett
  • Partners in Recovery
  • Study into the CPD needs in Effective Teaching and Learning for Supervisors of GPs in Training in Rural and Remote Areas
  • Surat Basin Health and Community Services Workforce Plan
  • Access to Allied Psychological Services for Darling Downs and South West Queensland– Suicide prevention, perinatal, drought/climatic events
  • Aged Care Access Initiative
  • Care Coordination and Supplementary Services (Indigenous Chronic Disease Package)
  • Mental Health Services for Rural and Remote Areas
  • Prevention of Type 2 Diabetes and Lifestyle Modification Programs
  • Rural Primary Health Services/More Allied Health Services
  • Chinchilla and South Burnett Healthy Active Programs
  • Chronic Disease Prevention Workers (Healthy Lifestyles, Community Nutrition and Indigenous Alcohol, Tobacco and Other Drugs)
  • Closing the Gap: Improving Indigenous Access to Mainstream Primary Care
  • Eat and Live Well with Easternwell
  • Productivity Places Program
  • Queensland Transport Workplace Health Intervention
  • Rural Palliative and Advanced Care Program, South Burnett and
  • Rural Palliative Care Zone Coordinator Project
  • South West Healthy Communities and Far South West Preventative Health Programs

A reliable partner - Our capabilities

RHealth places a strong emphasis Quality Assurance and a Culture of Continuous Improvement. In the delivery of Projects and Programs, RHealth has always strived to ensure that the best outcomes and benefits are received by funding agencies, stakeholders and participants.

  • Strong track record for innovative service delivery – over 25 years experience in health promotion and disease prevention activities particularly targeting rural and remote communities, and over 10 years experience in clinical service delivery
  • An unblemished record of Contractual Compliance
  • Strong Financial Management, Corporate Governance and Clinical Governance structures to ensure appropriate use of funding
  • Quality assured against ISO9001:2015
  • Dynamic and motivated Project team, with a blend of qualifications, skills and experience to ensure a high quality, tailored approach to contract, project management and delivery
  • Provider of choice with a reputation for innovative, quality assured and user friendly services that create lasting benefit
  • A sustainable organisation, with a dedicated Board of Directors with many years of Corporate Governance, financial and risk management experience

A culturally safe organisation

One of the principles of clinical safety in our Clinical Services Manual is that ‘People from all cultural and linguistic backgrounds and their community ties are respected and their individual needs met through culturally appropriate intervention, management, and delivery of services.’

As an employer we require mandatory cultural competence training and provide updates and refreshers to all staff. We contractually pass these requirements to our contracted private providers.

Support for a sustainable local workforce

The strategy of the RHealth Board is to actively pursue funding and resources to enable and improve services to Primary Health Care with focus on regional, rural, and remote locations in Australia.

Our focus is on supporting the local primary health workforce to have a sustainable and a high quality working experience in the regions that they choose to live and work in. This strategy informs our preference for establishing a well-governed Service Contractor model instead of direct employment of clinicians for program funded services, that could be seen to be in competition with private practice.

Our position on modern slavery

RHealth acknowledges its responsibility to respect human rights as enshrined in law, in the way it operates and accesses supply chains. RHealth does not implement any practices that equate to modern slavery. 

However, RHealth undertakes to continually conduct due diligence on the modern slavery risks within its sphere of operations.  RHealth will identify major suppliers and seek out assurance that entities it deals with on a regular and meaningful basis, are aligned and where required, compliant with modern slavery risk management practices. Where RHealth identifies business relationships with entities that do not optimally support modern slavery risk management, ongoing association with that entity will be reviewed.

News

headspace Roma Opening

RHealth is pleased to announce that we are opening the doors at headspace Roma on schedule, in the week commencing 4th May 2021. A major highlight from this process has been seeing the engagement of so many young people from the region, with hands-on involvement in everything from staff recruitment to choosing furniture and creating wall art.

Our team has enjoyed working with Roma business and suppliers to transform the building at 59-61 Arthur Street into a modern and inviting headspace centre. We have been able to achieve one of our goals of supporting the community in practical ways through local spending of approximately 85% of the establishment budget.

The new headspace Roma centre, including the staff team, is a credit to the Roma community as they have embraced this project on many levels to create something that will meet needs for their young people right now and also build something of lasting significance into the future.

The RHealth team is very grateful for the collaboration and expertise provided by WQPHN and the headspace National team, who have guided the centre design and branding process every step of the way. Our Board and staff look forward to following up our initial ‘soft opening’ with an official launch event that will be a celebration of this significant achievement.

Dr Ross Hetherington, RHealth President

RHealth HSNs visit Farmfest

RHealth’s HSN Team spent a chilly few days engaging with people at FarmFest 2021.

FarmFest is an popular long running annual agricultural product and services information and promotion event, that draws large crowds from across the Darling Downs and South Burnett region. It was run on the 8th to the 10th June 2021, and RHealth, in collaboration with a number of other health and community services, took the health and wellbeing messages to the masses with their own promotional site at the event.

Across the 3 days, RHealth’s HSNs engaged with over 572 people who were interested in learning more about services and information to support their health and quality of life.

It was a hugely successful community engagement exercise for all services involved. See the RHealth HSN web page for information on how a HSN can support you.

Take the next step

With offices throughout Southern staff willing to travel to your location, RHealth would welcome the opportunity to discuss your needs. Contact us on 07 4638 1377 or through the contact form here for an obligation-free discussion about how we can work together to achieve the outcomes you are after.

RHealth Board

Dr Ross Hetherington

President/Elected Director

  • Bachelor of Medicine/Bachelor of Surgery (MBBS)
  • Diploma of Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG)
  • Fellowship of Australian College of Rural & Remote Medicine (ACRRM)
  • Post Graduate Diploma in Palliative Medicine
  • Fellow of the Australian Institute of Company Directors (AICD)

About Dr Ross Hetherintgton

Ross has been the President of RHealth Limited since 2009 (and was a Director of the Southern Queensland Rural Division of General Practice Association Incorporated for three and a half years before that).
Ross is a practising GP at Warwick in the Southern Downs region.

Ross is the current Chair of Rural Health Workforce Australia, Director of Health Workforce Queensland and a Director on the Darling Downs Hospital and Health Board. Ross is also a member of the Rural Health Minister’s round table, a member of the Darling Downs and West Moreton Primary Health Networks (DDWMPHN) nomination committee and a member of the DDWMPHN’s clinical council, as well as a member of Department of Health’s Workforce Distribution group. Ross has held previous Directorships with AGPN and the Australian Rural and Remote Workforce Agency Group and the Darling Downs South West Queensland Medicare Local Board.

Ross is a Graduate Member and Fellow of the Australian Institute of Company Directors

Dr David Downs

Elected Director

  • Bachelor of Medicine/Bachelor of Surgery  (MBBS)
  • Diploma of Royal Australian College of Obstetricians and Gynaecologists (RACOG)
  • Fellowship of Australian College of Rural & Remote Medicine (ACRRM)
  • Graduate Member of the Australian Institute of Company Directors (AICD)

About Dr David Downs

David has been a Director of RHealth Limited since 2009 (and was a Director of Southern Queensland Rural Division of General Practice Association Incorporated for seven years before that). David is a practising GP in Stanthorpe in the Southern Downs region.

David is a Graduate Member of the Australian Institute Company of Directors.

Dr Ross Hetherington

President/Elected Director

  • Bachelor of Medicine/Bachelor of Surgery (MBBS)
  • Diploma of Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG)
  • Fellowship of Australian College of Rural & Remote Medicine (ACRRM)
  • Post Graduate Diploma in Palliative Medicine
  • Fellow of the Australian Institute of Company Directors (AICD)

About Dr Ross Hetherintgton

Ross has been the President of RHealth Limited since 2009 (and was a Director of the Southern Queensland Rural Division of General Practice Association Incorporated for three and a half years before that).
Ross is a practising GP at Warwick in the Southern Downs region.

Ross is the current Chair of Rural Health Workforce Australia, Director of Health Workforce Queensland and a Director on the Darling Downs Hospital and Health Board. Ross is also a member of the Rural Health Minister’s round table, a member of the Darling Downs and West Moreton Primary Health Networks (DDWMPHN) nomination committee and a member of the DDWMPHN’s clinical council, as well as a member of Department of Health’s Workforce Distribution group. Ross has held previous Directorships with AGPN and the Australian Rural and Remote Workforce Agency Group and the Darling Downs South West Queensland Medicare Local Board.

Ross is a Graduate Member and Fellow of the Australian Institute of Company Directors

Dr Gillian McConnell

Elected Director

  • Bachelor of Medicine/Bachelor of Surgery (MBBS)
  • Diploma of Royal College of Obstetricians and Gynaecologists (RCOG)
  • Diploma of Royal Australian College of Obstetricians and Gynaecologists (RACOG)
  • Member of the Australian Institute of Company Directors (AICD)

About Dr Gillian McConnell

Gillian has been a Director of RHealth Limited since 2009 (and was a Director of Southern Queensland Rural Division of General Practice Association Incorporated for three years before that). Gillian spent a number of years as a solo GP in the rural town of Killarney in the Southern Downs region of Queensland, and has now retired from practising.

Gillian is a Member of the Australian Institute of Company Directors.

Dr Sian Ford

Elected Director

  • Bachelor of Medicine/Bachelor of Surgery (MBBCh) (Wales)
  • Member of Royal College of General Practitioners (RCGP) and Diploma in Child Health (London)
  • Fellowship of Royal Australian College of General Practitioners (RACGP)
  • Fellowship of Australian College of Rural & Remote Medicine (ACRRM)
  • Graduate Member of the Australian Institute of Company Directors (AICD)

About Dr Sian Ford

Dr Ford has been a Director of RHealth Limited since 2009 (and was a Director of Southern Queensland Rural Division of General Practice Association Incorporated for seven years before that). Dr Ford trained in the United Kingdom, practiced as a solo GP in Charleville in South West Queensland for a number of years, and is now practicing in Toowoomba.

Dr Ford is the coordinator for the Darling Downs and West Moreton PHNs Toowoomba GP Network meetings and also is a member of St Vincent’s Hospital Regional Advisory Committee.

Professor George Fox

Appointed Director/Company Secretary

  • Bachelor of Commerce/Bachelor of Laws (Honours)

About Professor George Fox

George has been appointed as a Director of RHealth Limited since 2010 and Company Secretary since 2009. George has been a Solicitor in private practice for over 30 years. George is an Adjunct Professor of Law at University of Southern Queensland, and has extensive experience as a former Director of Lifeline Australia and current member of the University of Southern Queensland Council.

As an Accredited Arbitrator and Mediator, George has also acted as a Dispute Resolution Consultant to the World Bank and PNG National Court.

Dr Michael Monsour

Appointed Director/Treasurer

  • Bachelor of Medicine/Bachelor of Surgery  (MBBS) (Honours)
  • Fellowship of Australian College of Rural & Remote Medicine (ACRRM)
  • Fellow of the Australian Institute of Company Directors (AICD)

About Dr Michael Monsour

Michael has been appointed as a Director and the Treasurer of RHealth Limited since 2009 (and was a Director of the Southern Queensland Rural Division of General Practice Association Incorporated for eight years before that). Michael is a practising GP and also has a wealth of experience and skills as a Company Director both in ASX listed companies and non-listed public companies in Australia and overseas

Michael is a Graduate Member and Fellow of the Australian Institute Company of Directors.

Employment opportunities

Expressions of interest

Supported by the regional experience of RHealth, we can offer you a rewarding opportunity to make a difference, with benefits including professional development and attractive remuneration including salary packaging for employees.

We welcome inquiries, please call 07 4638 1377 or alternatively email your expression of interest and resume to rhealth@rhealth.com.au

Current opportunities

Data Programs Officer

RHealth is seeking a Data Programs Officer to form part of a team supporting external users in the use of RHealth’s e-referral tool, refeRHEALTH and to support the wider organisational operations. The role will support the uptake and use of refeRHEALTH by external stakeholders through user support, training, and data quality management activities as well as support the Information and Systems Manager in the delivery of strategically aligned IT/information systems and Data Projects and Programs.

This position will be 0.8 FTE and above.

The ideal candidate would be highly computer literate, have exceptional attention to detail, have a high degree of critical thinking skills and be quick learner. Additionally, this person would be able to work autonomously and with minimal instruction.

The Role Key responsibilities:

  • Collection of highly sensitive data from approved sources and completion of data entry where required.
  • Data cleaning and quality assurance in refeRHEALTH.
  • Preparation of reports for external stakeholders.
  • Coordination of helpdesk requests – including rostering helpdesk staff when required [MS1] 
  • Provide helpdesk support to all refeRHEALTH users, internal and external, during core business hours, ensuring that user’s requests are understood, properly documented and prioritised.
  • Troubleshooting and investigating issues while accurately recording actions, diagnostic information, outcomes, and time taken.
  • Preparation of documents and procedures for refeRHEALTH and other information system functions were directed by the Information and Systems Manager.
  • Support and data entry for other programs delivered by RHealth.
  • Other general administrative duties.

About You:

To be successful in this role, you will be someone who has:

  • Experience in a similar role (Preferred but not required).
  • Exceptional attention to detail.
  • High level of proficiency with computers and technology.
  • High level of critical thinking skills.
  • Experience with training (Preferred but not required).
  • Experience with SAP Crystal Reports or PowerBI (Preferred but not required).
  • Strong communication and customer service skills.
  • Proven experience and proficiency with excel and Microsoft office suite.
  • The ability to work autonomously and in a team.
  • The ability to self-manage.
  • Sound administrative skills.
  • Excellent organisational skills.
  •  
  • Applicants are required to undergo a National Police Check as a condition of employment.

If you feel you may be a good fit for the role, please submit your resume and a cover letter detailing how you meet the above criteria to admin@rhealth.com.au.

If you have any questions about the role, please email admin@rhealth.com.au.

Program Data Officer Position Description

Our policies

Quality management

As part of our Quality Management System we have a range of policies to ensure the effective governance and discharge of our responsibilities as an organisation. Should you required any further information about these policies please contact us on 07 4638 1377 or fill out a contact form here.

Certifications

RHealth is proud to be Certified against the ISO 9001 Quality Standard. RHealth has been Certified against this standard since 2005 and is currently Certified against the 2015 version of this standard.

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